What is the ABA/routing transit number?

Banner Federal Credit Union’s ABA/Routing Transit number is 3221-7288-1.

I want to send a wire from another financial institution to my Banner Federal account. What information do I need?

The incoming wire instructions for Banner Federal Credit Union are as follows: Send wire to: First Corporate Credit Union, ABA 3221-8457-8 Credit to: Banner Federal Credit Union, ABA 3221-7288-1 Final Credit to: (Your name and account number at Banner Federal)

Can I make deposits or loan payments over the phone?

If you have an account at Banner Federal Credit Union, we can make payments or transfers only from existing accounts with us. At this time, we can not accept any other forms of payment over the phone. However, if you visit one of our offices, we can use your credit or debit card to make payments with proper identification*.

* Cash advance fees may apply. Please check with your credit card company for details.

What is the AD&D Insurance that is being debited from my account?

The AD&D Insurance is an optional Accidental Death and Dismemberment Insurance you have requested through one of our preferred insurance vendors. To find out more about your policy or to make changes to this deduction, please call (800) 252-2148.

How do I set up Direct Deposit or Payroll Deduction?

In order to start or change the amount your employer sends the credit union, you must contact your payroll or human resources department and provide them your routing number and credit union account number. If you are a Banner Health employee, you can do this online through the EMSS System https://emss.bannerhealth.com/lawson/portal/index.htm. The credit union can only change the way your payroll is disbursed once it comes into your account, and you may do this by contacting any one of our offices by phone or in person.

Can I apply for a Payday Stretcher Loan on your website or by phone?

No. This type of loan can only be done in person at any of our offices. No appointment is required.

Can I pick my own PIN number for my ATM/Visa Debit card?

Unfortunately you are unable to personalize your PIN number. If you have forgotten the PIN number associated with your card, please call the credit union with your card number to have a replacement PIN ordered. It will take 7-10 business days to receive this by mail. There is a $3.00 fee for this service.

How do I sign up for E-services?

At this time, you can only sign-up for E-services in person, by fax, or by phone.

How do I get cash or make a payment when the credit union is closed?

Banner Federal is a participant in the Shared Branching Network, which allows you to request a withdrawal or make a payment at any of the participating Shared Branching credit unions throughout the country.  Many Shared Branching facilities are open later in the evening or on Saturdays.  To find a Shared Branching participating credit union follow this link: http://www.cuservicecenter.com/default.aspx

Can I do Shared Branch transactions over the phone?

You can do credit union to credit union transfers within the Shared Branch network by calling 1-866-MYCUNOW (866-692-8669).

If I call the office, can they look up my PIN number for my ATM/ Visa Debit card?

For security purposes, none of Banner Federal’s employees have access to PIN numbers. We will be happy to reorder a PIN number if you stop by or call our office with your card number. A $3.00 fee applies for all PIN reorders.

Why doesn’t my ATM/Visa Debit card work?

There are several different reasons why your card may not be working. Some of the most common reasons are inadequate available funds in your account, past due loan accounts, using your card while traveling out of your home state or country, or accounts below the required minimum balance. If you are having trouble with your ATM/ Visa Debit card, please contact our Card Services Department at (602) 254-5291 Option 7 during our normal business hours.

How much can I get out of the ATM machine?

ATM machines vary in the amount they will dispense, but you can get up to $1000.00 per day. Saturday and Sunday are considered one business day.

How do I update my contact information, address, etc?

You can change your personal account information by fax, mail, or stopping into anyone of our branches. Our fax number is (602) 256-0089. Please be sure to include your signature on all fax and mail requests.

How do I place a stop payment on a check?

You can do this by calling the credit union and ask to place a temporary stop payment over the phone, but you will also have to go into the branch within 10 days to sign for a permanent stop payment order. A $30.00 per item charge applies to all stop payment requests.

I forgot my password for Online Account Access, how do I retrieve it?

You can call any credit union office and they can assist you, or you may choose “Forgot Password” on the log in. It takes less than 30 minutes to receive your password reset my email.

Why is my Available Balance less than my Account Balance?

Your Account Balance states the amount in your account. Your Available Balance shows what is available to you due to transactions that may not have posted, check holds, or other holds placed on your account.

What are the cash/charge limits on my Visa Debit Card?

For any transactions you use your PIN number for, you have a $3,000.00 limit per day, per card. For any transactions you use your signature for, you have a $3,000.00 limit per day, per account on our Regular Checking Accounts. For Teen Checking Accounts, the ATM and signature limits are both $1,000.00 per day. Saturday and Sunday considered one day.

How do I activate my Visa Debit Card?

On each card, there is an activation sticker with a toll-free number. That number is (888) 463-4590. Follow the prompts on the recording. Be sure to enter the primary account holder’s date of birth when asked for your date of birth. If you have problems activating your debit card, please contact our Card Services Department at (602) 254-5291 Option 7 during our normal business hours.

How do I cancel my account?

If you would like to close your account you may go to your local branch and request to close it, or you will need to print and fill out the closed account form, located here, and fax it to 602-256-0089.